Primary Care Operational Support Team – (PCOST)


It is no secret that General practice is under pressure. Retaining our GPs in our profession and recruitment of new GP’s into our workforce is proving a challenge. There are obvious concerns as to how Primary Care can manage the increasing workload due to an ageing population and more complex health needs adding strain to an already stretched future healthcare system.

These challenges are causing difficulties for many practices to provide the required level of clinical care, clinical governance and continuous professional development amongst clinical and non clinical staff. It is therefore vital to retain our workforce by regaining their job satisfaction, passion and enthusiasm for their profession and reminding all staff of the core values of General Practice.

Aneurin Bevan University Health Board (ABUHB) has invested funding for a Primary Care Operational Support Team (PCOST) to help tackle these areas and provide a support structure to offer sustainable solutions to already struggling practices.

What we do?

The concept of PCOST is very simple. The multidisciplinary team embeds itself into the struggling practice working alongside the existing practice team to provide practical support and assistance tailored to the needs of specific practice deficits.

There is a wide spectrum of support PCOST can offer, from clinical to managerial and medicines management advice. Whilst the concept may sound simple, execution can be challenging and a clear agreement has to be in place with the GP practice and PCOST with regards to the level and duration of support, desired outcomes and implementation pathways.

Who we are?

PCOST is a newly formed team consisting of GPs, Nurse Practitioners, Practice Nurses, Health Care Support Workers, Senior Manager, Senior Administrator, Pharmacist and Pharmacy Technician. We are currently recruiting for more GPs  to join the team as the workload for PCOST is continuously growing thus requiring adequate staffing  in  the team.

Why apply?

Alongside the numerous benefits of permanent employment with ABUHB and crown medical indemnity cover, we offer protected weekly CPD time which is allocated for appraisal and revalidation requirements. We endeavour to provide mentorship and peer support within the PCOST and are autonomous in facilitating our own in-house CPD sessions tailored to individual learning needs.

Further Information:

If you would like to know about the team of apply for a vacancy then please contact:

Dr Alun Walters Clinical Director for Sustainable Service, Clinical Lead PCOST
Tel: 01495 241286

Rachel Prangley PCOST Manager
Tel: 01495 241216